Welcome to intimatepurchasea.com. To help you better understand our services, we have compiled some frequently asked questions and their answers. If you have any questions during your shopping, please feel free to contact us.

  1. How do I place an order?
    You can browse our website, select the products you like and click “Add to Cart”. After completing your purchase, go to the shopping cart page and follow the prompts to check out, entering the required payment and shipping information.
  2. Can I change or cancel my order?
    Once you submit your order, we will process it as soon as possible. If you need to change or cancel your order, please contact us immediately and we will try to assist you before the order is processed. Once the order is shipped, you will not be able to change or cancel it.
  3. How is the shipping cost calculated?
    Shipping costs vary depending on your shipping address and the shipping method you choose. You will see the details of the shipping cost during checkout.
  4. How do I track my order?
    Once your order is shipped, you will receive an email with tracking information. You can access the courier’s tracking page through the link in the email to view the status of your package in real time.
  5. What should I do if there is a problem with the item I received?
    If you find any problems when you receive the item, please contact our customer service team immediately. We will provide you with a solution, including returns and exchanges.
  6. Where can I view my purchase history?
    You can log in to your account and view your purchase history in the “Order History” section. If you are a guest and not a registered user, you cannot view past orders.
  7. How should I return the product?
    If you wish to return the product, please visit our Return Policy page for specific steps and requirements. Please make sure to submit the return request within the specified return period and keep the product in its original condition and packaging.
  8. How to contact us?
    If you have other questions or need further assistance, please contact us at the following:

Email: dorislairl@gmail.com
Phone: 15559027661

Thank you for choosing intimatepurchasea.com. We look forward to providing you with a great shopping experience! If there are any issues not covered, please feel free to contact us.